howtoclaims
Carrier claim guides (medical, dental, vision & pharmacy)
Payer-specific tips for gathering documents, submitting member-claims yourself, and tracking outcomes. Pairs with carrier playbooks in BenAsk.
These articles cover major medical, dental, vision, and pharmacy administrators in the US. They are educational only—not legal, tax, medical, or insurance advice. Always follow the instructions on your member ID card and in your plan materials.
Guides by payer
- UnitedHealthcare (medical) (Medical)
- Cigna (medical) (Medical)
- Aetna (medical) (Medical)
- Anthem / Elevance (medical) (Medical)
- Delta Dental (Dental)
- MetLife Dental (Dental)
- VSP Vision Care (Vision)
- EyeMed Vision (Vision)
- Express Scripts (pharmacy) (Pharmacy / RX)
- OptumRx (Pharmacy / RX)
FAQ
- Is this the same as my carrier playbook?
Playbooks list portals, mail/fax addresses, required documents, and SLAs. These guides add plain-language filing context and link into your claim flow.