What “Draft” means for your claim
Draft means your claim is still being prepared—finish the wizard or add documents before you mark ready to submit in BenAsk.
When a claim shows Draft on your dashboard, it reflects where that claim is in BenAsk’s filing checklist—not a guarantee of payment from your carrier. Your employer’s plan and the carrier remain the legal source of truth for benefits.
For the full member-filed claim path (decide → wizard → COB → submit → EOB → appeals), start with the Claims journey hub.
Where you see this status
Open Claims from the dashboard. Each claim has a workflow status chip that updates as you add documents, finish the wizard, and record payer outcomes from Actions.
What to do next
Open Dashboard → Claims and pick up New claim—the screens follow the Claims journey sequence: Benefit type → Upload documents → Patient → Plans & COB → Service details → Codes & notes → Carrier playbook → Review & validate → Submit (assist).
- Finish **Upload documents**, **Plans & COB**, **Service details**, and **Codes & notes** so extraction and validation stay accurate.
- Use **Save & exit** in the wizard footer to keep a server-backed draft without running the assist-only final step.
- Add bills, receipts, or EOBs later from the claim detail **Documents** tab if you paused mid-flow.
FAQ
- Is this the same as my insurance claim status?
Often similar, but not always identical. BenAsk tracks your preparation and submission steps; carriers may use different labels in their portals.
- Can I change this status myself?
Some transitions happen when you complete steps in the app (for example, moving from draft to ready to submit). Others update when you record carrier outcomes.