Claims tab: Needs your input
Needs your input lists claims that still require documents, answers, or fixes before you file or while payer rework is active.
Lifecycle tabs group claims for Needs your input. They describe whether BenAsk expects ongoing work from you, not the final payment decision from insurance.
See how lifecycle fits the overall path in Claims journey—workflow chips describe where you are on a single claim; lifecycle buckets help you filter your list.
How lifecycle relates to workflow
Workflow status is the fine-grained step (for example, submitted or info needed). Lifecycle is the broader bucket used for filters and tabs—for example, Needs your input often aligns with workflow states that require documents or answers.
Practical tips
- Use lifecycle tabs to focus on open work versus historical claims.
- Archive older claims when you no longer need them in your default views.
Clearing Needs your input
Pair this tab with workflow Info needed rows when it helps, but always read the on-claim prompts—mappings are intentionally loose.
- Finish wizard gaps from **[New claim](/dashboard/claims/new)** or upload missing playbook artifacts from **Documents**.
- If extraction failed, replace illegible scans and re-run **Analysis** when the UI offers it.
FAQ
- Why is my claim “open” but workflow says submitted?
Lifecycle and workflow answer different questions. Submitted claims can remain open until you close them or record a final carrier outcome.