What “Submitted” means for your claim
Submitted records that you told BenAsk the payer received your filing—keep confirmation IDs and watch for EOBs or payer requests in inbox and portal.
When a claim shows Submitted on your dashboard, it reflects where that claim is in BenAsk’s filing checklist—not a guarantee of payment from your carrier. Your employer’s plan and the carrier remain the legal source of truth for benefits.
For the full member-filed claim path (decide → wizard → COB → submit → EOB → appeals), start with the Claims journey hub.
Where you see this status
Open Claims from the dashboard. Each claim has a workflow status chip that updates as you add documents, finish the wizard, and record payer outcomes from Actions.
What to do next
You told BenAsk the payer received the filing. Next, watch for processing updates, requests for more information, and the EOB itself.
- Attach inbound payer mail or portal PDFs under **Documents**; read [Read your EOB](/help/claims/read-eob) when payment or denial language appears.
- Use lifecycle **Closed** when you are done reconciling balances with providers.
- Advance to **[Denied](/help/claims/workflow/denied)** only when the payer documents a formal denial—not for routine “pending” states.
FAQ
- Is this the same as my insurance claim status?
Often similar, but not always identical. BenAsk tracks your preparation and submission steps; carriers may use different labels in their portals.
- Can I change this status myself?
Some transitions happen when you complete steps in the app (for example, moving from draft to ready to submit). Others update when you record carrier outcomes.